Privacy Policy

1. Who we are

The service is operated by AI Agents 247 FZE, registered in Ajman Free Zone, United Arab Emirates, Registration No. 52003, holder of UAE National Media Authority Advertiser Permit No. 2607016.

You can contact us at support@aiagents247.ae or +971-52-529-2650.

2. Information we collect

• Contact information you provide, such as name, business name, email address and telephone number.
• Website usage data, such as pages viewed, device and browser type, approximate location derived from IP address, and referral or campaign parameters (UTM values).
• Analytics data generated when you browse the site or interact with sections such as the calculator or video players.
• Form submissions, including qualification answers and questions you send us.
• Booking information for group Zoom sessions, such as name, email address, selected time slot and timezone.
• AI conversation data from interactions with Layla, our AI receptionist.
• Audio, where applicable to the interaction or deployment.
• Transcripts, where applicable to the interaction or deployment.
• Call metadata, such as time, duration, caller number where provided by the telephony provider, and outcome or routing information.
• Customer business information supplied so the AI can answer accurately, such as services, hours, locations, pricing and frequently asked questions.
• Onboarding information required to configure and test a deployment.
• Payment-related information processed by our payment provider (we do not receive or store full card credentials).

3. Voice, transcripts and recording

Depending on configuration, applicable law and client requirements, voice interactions may be processed, transcribed, recorded or retained.

Where recording or transcription is enabled, this is agreed as part of the deployment configuration. Clients are responsible for ensuring that their own callers receive any notice or give any consent required in their jurisdiction.

4. How we use information

• To provide, configure, operate, support and improve the Personal AI Receptionist service.
• To respond to enquiries, schedule sessions and provide customer support.
• To process subscriptions and manage billing through our payment provider.
• To measure marketing performance and understand how the website is used.
• To maintain the security, reliability and integrity of the service.
• To meet legal, regulatory and record-keeping obligations.

5. Cookies and similar technologies

We use essential cookies to operate the website, and optional analytics, functional and marketing cookies where you consent to them. See our Cookie Policy for details, and use Cookie Preferences in the footer to change your choices at any time.

6. Service providers

We work with third-party providers who process information on our behalf so the service can function, including conversational AI, hosting and database infrastructure, payment processing, video conferencing, calendar scheduling, email and analytics.

These providers are only permitted to process information for the purposes of delivering the service to us.

7. Data storage, retention and cross-border processing

Information may be stored and processed on infrastructure operated by our providers, which may be located outside your country, including outside the United Arab Emirates. Where information is transferred internationally, we take steps we consider reasonable and appropriate for the transfer.

We keep information for as long as needed to provide the service, meet legal or accounting obligations and resolve disputes. Retention periods for conversation data, transcripts and call metadata depend on the configuration agreed for each deployment.

Where a client requires specific data-residency arrangements, these must be discussed and agreed before deployment.

8. Security and access controls

We use reasonable administrative, technical and organizational measures designed to protect information. No online service can be described as completely secure, and we do not claim that it is.

Access to client and conversation data is limited to personnel and providers who need it to deliver, configure or support the service.

9. Your rights

To make a request, email support@aiagents247.ae. We may need to verify your identity before acting on a request. The rights available to you depend on the laws that apply to you.

• Request access to the personal information we hold about you.
• Request correction of information that is inaccurate or incomplete.
• Request deletion of information, subject to legal, contractual and record-keeping obligations.
• Withdraw consent to optional cookies at any time through Cookie Preferences.
• Ask us to stop sending marketing communications by using the unsubscribe link or contacting support.

10. Marketing communications

If you contact us, book a session or subscribe, we may send you service messages and relevant updates about the Personal AI Receptionist. You can opt out of marketing messages at any time; service and billing messages will continue while you hold a subscription.

11. Children's privacy

The service is intended for business communications between businesses and their customers. It is not designed or offered for children to make purchases or enter into contracts.

The AI should not knowingly collect unnecessary sensitive information from minors. If you believe a minor has provided personal information to us, contact support@aiagents247.ae and we will review and take appropriate action.

12. Sensitive information

Please do not provide credit card numbers, CVV codes, PINs, one-time passcodes, passwords, bank login information or other sensitive financial credentials to Layla or in any AI conversation. Payments must only be completed through secure checkout.

13. Changes to this policy

We may update this policy from time to time. The version published on this page is the current version, and the effective date is shown at the bottom of the page.

14. Privacy contact

• AI Agents 247 FZE
• Ajman Free Zone
• Registration No. 52003
• UAE National Media Authority Advertiser Permit No. 2607016
• support@aiagents247.ae
• +971-52-529-2650